Here’s why the Showmax app may be crashing on your Xbox One

Over the last couple of days, Showmax subscribers trying to watch the streaming media service through their Xbox One consoles may have hit a snag.

Some users have reported a problem in that when they boot up the console app, it crashes. The app seems to open, showing the Showmax logo briefly, then the message “one moment”, and then the app closes, dumping the viewer back to the console’s main dashboard. Many users have taken to Twitter to let Showmax know about the problem.

Well, if this is something you’re facing, apparently the glitch is down to the last Xbox One update that Microsoft released. Showmax says that it’s aware of the problem and is working on a fix.

Showmax spokesperson Richard Boorman said: “We’ve been in touch with the engineering team – the cause appears to be something in the latest Xbox software update that’s put a spanner in the works of the Showmax app. The engineers are working on it and we’ll announce more as soon as we hear from them.”

It’s likely that Showmax wants this issue resolved as soon as possible before any subscribers gravitate towards their nearest and dearest competitor. In the meantime, though, no issues have been reported on any other platforms; subscribers can still stream Showmax content through smart devices, desktops, and the PS4.