BestDrive Nelspruit is passionate about what they do
At BestDrive it is our intention to make our customers feel at home - they must experience a sense of being part of our BestDrive Family.
“We changed to the BestDrive Franchise in September 2015. I would suggest that much of our success is because of the backing of a very strong franchise supported by Continental Germany/South Africa and the passion for doing what we do. I started my career with national service and then joining the motor trade selling tyres.
At BestDrive we believe that the customer is king and should receive the best service and price on top-quality products. This all can only be achieved if one has a strong and cohesive team that gels well and supports one another.
We have also extended our service offering with our new workshop offering minor/major services, replacement of shocks, clutches and more.
“With times being tough, we endeavor to offer the best price and service to all our customers on all our products. This is because we believe the community is important and to give back is part and parcel of our goals and targets.
BestDrive has a comfortable waiting area with fresh coffee for those who wish to wait for their vehicles. As a family business, my wife Nadia de Klerk and I run the day-to-day operations and being hands on and present contributes to the quick resolve of any challenges.
The fact that we are located right across from i’langa Mall offers customers the opportunity to go and do some shopping while they wait for the vehicles to be serviced. The CBD store is located by ABSA Square and is also walking distance from most of the big office buildings.
“I believe that one should always put oneself in the customer’s shoes and consider their experience and point of view. This is very important so as to ensure constant improvement of service levels and settings of goals that will grow the business. We believe in word of mouth as being one of the best ways of promote our business.
“Doing what we do is our passion and when you love what you do it shows and this is why we are so successful.”
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