SPONSORED | Electricity token identifier roll-over process requires meter recoding
The City of Mbombela has requested customers to recode their meters.
The majority of the country’s prepaid meter token identifier (TID) codes are set to expire on November 24, 2024. After this date, all standard transfer specification (STS) compliant meters will no longer accept credit tokens.
As previously communicated, the City of Mbombela and all electricity distributors in South Africa have the responsibility to recode prepaid electricity meters.
Customers are also reminded to enter all previously purchased credit tokens into their meter before entering their new meter recoding tokens, as they will no longer be valid after November 24. No refunds for unused tokens will be made.
The process of buying electricity remains unchanged. Customers can still purchase electricity from major banks, online platforms, fuel stations, prepaid electricity vending agents, and retailers across the country, as they currently do.
3 easy steps to recode the meter:
1. Key in the first 20 digits of your recode token and wait for it to be accepted.
2. Key in the second 20 digits of your recode token and wait for it to be accepted.
3. Key in the 20 digits of your purchased token to recharge your meter. Very important!
The City wishes to remind customers that the recoding of meters is done at no cost to the customers and to be cautious about scammers who may attempt to take advantage of the recoding process and request for any form of payment for this service.
The municipality has a 24-hour dedicated call centre that will be able to provide assistance to clients. The City will also have technicians on standby to assist with technical expertise should the need arise.
Call centre: 013 759 9303 to 9307
Don’t be left in the dark, recode your meter.
