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Meet the Westvaal Polokwane team

Meet the team dedicated to putting smiles on customers' faces with top quality vehicles and service.

Johan Espach (Sales Manager – Isuzu) 1. How long have you been working for Westvaal? Since August 2018 (almost six years). 2. How long have you been in the industry? Eight years. 3. What does your job entail? To manage a team and develop our people to their full potential. To sell vehicles and offer efficient client service. 4. What do you like the most about your job? When my team ‘fire’, meaning when everyone is at the same level at the same time. When everyone performs well and delivers good service. 5. How do you define success in your field? Consistency. Sales is a high-pressure industry. When a person is constant and does not have the see-saw effect, this creates trust in the market. 6. What challenges do you face in your career or did you face in your career? The changes in the market. We had to learn how to react quickly to changes. 7. How do you stay motivated and productive? Since this is a pressure-cooker environment, I learned to focus on what should be done. I try to avoid unnecessary fluff that will stand in the way of my productivity. Clients who come back or give good feedback are a big motivator. 8. What are some strategies you use to handle stress or pressure? Even though this is a serious industry I do try to cheer up my team with a few jokes at times. I focus on each person individually and work with their strong points or weaknesses. Each one performs best in his or her own environment. 9. How do you approach problem-solving in your work? Calmly. I do not storm into any situation without all the facts and a composed attitude. 10. What are some common misconceptions about your profession? That all salesmen are dishonest. We strive to have a good trust relationship with our clients and to give the best service in an honest way. 11. What personal habits or routines contribute to your success? I do not leave unread e-mails until the next day. I address everything on the day.

 

Esmé Hurter (Parts Sales Manager) 1. How long have you been working for Westvaal? Eight years. 2. How long have you been in the industry? 30 years. 3. What does your job entail? Managing, sourcing, distributing parts and help to grow the brands and dealership and keeping up with new demand. 4. What do you like the most about your job? I like the structure as well as the people I meet. 5. How do you define success in your field? Achieving targets and satisfying customers and staff. 6. How do you stay motivated and productive? I focus on the positive. 7. What are some strategies you use to handle stress or pressure? I prioritise, and stay focussed. Breathe and face it. 8. How do you approach problem-solving in your work? Head-on. I do not leave problems for later; they tend to grow. 9. What are some common misconceptions about your profession? That it’s a man’s world. 10. What personal habits or routines contribute to your success? I come in early to do those things that I don’t get time for during business hours. And I try not to leave things for later.
Kevin Bapela (Sales Manager – Jeep Fiat Opel Peugeot Citroen) 1. How long have you been working for Westvaal? For just over a year. 2. How long have you been in the industry? I’ve been in the industry for over 13 years and in sales for 15 years. 3. What does your job entail? To make sure we reach target, especially with Jeep. I also have to help the sales executives to be successful and increase our market share and return on investment. 4. What do you like the most about your job? I like engaging with people and to solve their transport problems. I love networking. 5. How do you stay motivated and productive? I exercise a lot to get rid of the stress and watch motivational videos of people who are successful. 6. How do you approach problem-solving in your work? I try to find out what the problem is and define it. I go to the roots of what caused it. Then I try to resolve the issue. 7. What are some common misconceptions about your profession? People are afraid of job security. They think they will be fired if they do not reach target, but this is not true. We try to help our employees.
Douwlene du Plessis (Financial Manager) 1. How long have you been working for Westvaal? Since Westvaal took over Elda Motors in 2005. 2. How long have you been the financial manager? 13 years. 3. How long have you been in the industry? 26 years. 4. What does your job entail? In a nutshell, financial oversight of all departments in the dealership. 5. How do you define success in your field? When all departments in the dealership run at full throttle, in other words, no hiccups in daily operations. 6. What challenges do you face in your career or did you face in your career? Having to navigate the constant growth in the dealership, eg – when exciting products are added. 7. How do you stay motivated and productive? I’m inspired by my grandmother’s 56-year career in the motoring industry, that is where my passion for the industry originated. Experiencing the success of the people in the dealership also keeps me motivated. 8. What are some strategies you use to handle stress or pressure? “Early bird…” getting up early, enjoying a good cup of coffee in my garden, greet the new day with gratitude…..taking a few deep breaths, with the motto of…. “let’s do this!” 9. What are some common misconceptions about your profession? That financial management is dull and boring, quite the opposite.
Walied Abrahams (Service Centre Manager) 1. How long have you been working for Westvaal? Six months. 2. How long have you been in the industry? 25 years. 3. What does your job entail? Managing the workshop, service advisers and administration. 4. What do you like the most about your job? Every day is a new challenge. 5. How do you define success in your field? Small achievements that count, combined into one. The small success is important. 6. How do you stay motivated and productive? My family drives me. They provide personal gain. 7. How do you approach problem-solving in your work? I get all the information of who is involved and what happened and then try to fix it. 8. What are some common misconceptions about your profession? People think you know everything. 9. What personal habits or routines contribute to your success? Punctuality is important. Ask for help from your superiors and keep them informed about issues.
Jacques Scheepers (Sales Manager-Pre-Owned) 1. How long have you been working for Westvaal? Seven months. 2. How long have you been in the industry? 26 years. 3. What does your job entail? To manage people and stock. 4. What do you like the most about your job? Every day is different and I love working with people. 5. How do you define success in your field? Success for me is a happy customer. 6. What challenges do you face in your career or did you face in your career? To make sure everyone reaches their full potential. 7. How do you stay motivated and productive? Keep my mindset and way of life positive. 8. What are some strategies you use to handle stress or pressure? I lose myself in music. 9. How do you approach problem-solving in your work? I make use of open discussion skills and do not blameshift. 10. What are some common misconceptions about your profession? That it is an easy job. 11. What personal habits or routines contribute to your success? Trying to be better than yesterday. Continuous improvement.
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