Sipho Mabena
Premium Journalist
2 minute read
4 Jun 2020
8:05 am

Enraged Fedhealth members take to social media over problems

Sipho Mabena

'Medical aid is a very complex matter, and many members do not understand the details of benefit structures,' said Hans Rheeders, speaking for Fedhealth.

Irate customer. Picture: YouTube

A frustrated parent has described how she was let down by Fedhealth Medical Scheme, with a daughter in desperate need of hospitalisation due to swelling in the brain sitting in pain, at home, waiting for the claim to be authorised. Venting her anger on the online services’ complaints portal, Hellopeter, last week, the parent said the child had seen a neurologist who said she “needs a lumbar suction” as soon as possible, but that the medical aid would not authorise the procedure. “The service is pathetic and so is the medical scheme. The only thing they do pay for is...