Ina Opperman
Business Journalist
5 minute read
14 Sep 2021
1:48 pm

Mobile service providers battle to meet customer expectations – survey

Ina Opperman

Cell C and FNB Connect were identified as the leaders in the overall customer satisfaction stakes for 2020.

Picture: iStock

Mobile service providers battled to meet consumer expectations during the last half of 2020, according to the latest South African Customer Satisfaction Index (SA-csi) for mobile telecommunications services. Customer expectations increased during the pandemic, when people were forced to work from home and therefore became more dependent on their mobile data and connectivity. Research firm Consulta conducted the survey for the index among just over 2,200 customers who use voice and data solutions from Cell C, MTN, Vodacom and FNB Connect, to determine customer satisfaction with the overall service, quality and value received from their mobile service providers.  ALSO READ:...