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By Ciaran Ryan

Moneyweb: Journalist & Host of Moneyweb Crypto Podcast

Concern as iCE3 suspends all withdrawals

The reasons given for the suspension of trading on the exchange in March were an apparent dispute with Austrian technology partner Merkeleon.com and its subsidiary Coinspaid.com.


Crypto exchange iCE3 posted an announcement on Monday that it had been “advised to initiate liquidation proceedings” after suspending all trading on the exchange in March following the discovery of account discrepancies.

It has also suspended the withdrawal of client funds. This comes just a week after informing clients that it would process withdrawal requests for all cryptos and rands, with the exception of bitcoin and litecoin.

Several iCE3 clients contacted Moneyweb saying their requests for withdrawals have not been processed. On Monday, they were greeted with a terse announcement that the company would suspend all withdrawals and initiate liquidation proceedings.

It remains unclear why all but bitcoin and litecoin withdrawal requests were processed, as these are likely to make up the bulk of cryptos held in client accounts on the exchange.

Client draws a blank

One iCE3 client, who asked not to be named, told Moneyweb he has been trying for several weeks to withdraw his crypto, to no avail.

“Up until Monday I was receiving communications from the company and was told my request for withdrawal was in the queue. Then suddenly things went quiet when the company posted a message saying that withdrawals had been suspended and the company was going to be put in liquidation.

“I’m worried that I am going to lose what I have built up in my account.”

iCE3 removed its Facebook presence, resulting in clients launching their own Facebook page to post updates and share information. “Since the ICE3x management have abdicated their responsibility in managing the narrative around this issue, this page has been created as a hub for people to share strategies about the way forward and status updates around the problems we face with the failures at their exchange,” says the welcome message on Facebook.

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Not one of the bigger players

Moneyweb reached out to iCE3 founder Gareth Grobler for clarification but had not received a reply at the time of publication.

Though iCE3 is reckoned to have about 80 000 client accounts, a small percentage of these are active, making it a relatively minor player in the local crypto space.

The reasons given for the suspension of trading on the exchange in March were an apparent dispute with Austrian technology partner Merkeleon.com and its subsidiary Coinspaid.com.

The company appears to have suicided itself with its public admission in March of account “discrepancies in the balances pertaining to bitcoin and litecoin” – prompting a rush by clients for the exit door.

The statement by iCE3 in March reads: “On the advice of our legal & auditing team, we have suspended all Deposits & Trading. Furthermore, we have suspended BTC [bitcoin] and LTC [litecoin] withdrawals with immediate effect, pending the outcome of a full investigation and reconciliation. This is being done for the protection of all clients.”

iCE3 clients whose funds have not been paid out are now concerned that their fate lies in the hands of the liquidators, and it may take years before they know whether they will receive anything back.

iCE3 was established in 2013 and was one of the oldest exchanges in the country. The failure of a crypto exchange in a sector endeavouring to build public trust has been met with alarm by some in the industry.

“It is obviously very unfortunate to hear of the closure and liquidation of any crypto exchange,” says Farzam Ehsani, founder and CEO of crypto exchange VALR.

“I’m not aware of the details of what has happened, but I hope that a favourable resolution can be found for all parties involved.”

ALSO READ: Cryptocurrencies won’t escape taxation from Sars

The latest statement from iCE3 reads:

We regret to inform you that the platform will not return to operation and that we have been advised to initiate liquidation proceedings. 

All withdrawals from the platform have been disabled, and we have processed the withdrawals which have already been submitted via the form today, manually. 

We currently have no withdrawal requests pending for any currencies other than BTC and LTC. 

We will provide further details and next steps during the course of the day tomorrow (07/04/2021) 

As always we can still be reached via help.ice3.com or email us help@ice3.com (please be conscious of the fact that staff are operating under extreme pressure at the moment, and can only provide assistance as directed. We understand your frustration but please be respectful when communicating with service desk staff) 

Please do not create multiple tickets or make use of multiple channels to make contact as this only increases the workload and amount of tickets the team needs to go through, which delays the operations significantly. 

Thank you for your support and patience. 

Kind regards

The iCE3 Service Desk Team

This story will be updated when we receive more information.

-Ciaran Ryan 

This article was republished from Moneyweb with permission 

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