Diamond Arrow award for Onderberg lodge

MALALANE – Boulders Safari Lodge won the PMR.africa Diamond Arrow award for 2019. This was awarded to Boulders, which ranked first overall out of 300 lodges and rated at least nine out of 10, which is equivalent to outstanding. Lodges must be nominated by guests who stayed there.

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Corridor Gazette visited the lodge and spoke to Johann van den Heever, general manager. Accommodation consists of 28 beautifully furnished rooms with air conditioners and six fully equipped tents with fans in an area surrounded by huge old trees and majestic rocks. They offer buffet meals and braais three times a week to provide the African experience. A crystal clear pool invites guests to cool off in the Lowveld heat.

The lodge is home to various wildlife. They do local game drives, morning walks and sunset drives.

They also offer guests drives to the Kruger National Park, eSwatini, Panorama Route, Chimp Eden, Sudwala Caves, Kwa Madwala Private Game Reserve for interaction and rides on elephants as well as one-day shopping trips to Mbombela.

The purpose of the PMR.africa awards
• create a global and unique marketing tool for the company, department and/or institution
• enhance excellence in industry
• set a benchmark in industry
• acknowledge personnel and staff for their hard work, from the cleaner to the highest position in the organisation.
Background
• The awards are indicators of a company, department or institution’s competencies.
• PMR.africa wants the companies to use the award not just as a marketing tool, but also to thank the personnel and staff for creating the perception and reality out there that this institution is an undisputed leader in their industry. After all, there is a successful team behind each successful and highly rated company.

• The awards are the culmination of a research process where companies and institutions are rated based on respondents’ perceptions with a strong focus on evaluating and measuring customer service and customer satisfaction.
• The nomination and voting are based on individual guest experience.
Award status criteria
• Diamond Arrow: ranked first overall and rated at least nine out of 10
• Gold: first or second overall and rated at least five
• Silver/bronze: first, second or third and rated at least five.

General criteria
• The awards are always the end result of a research process where companies, departments, institutions and individuals are nominated and rated by respondents
• A nominee cannot enter the research process
• The ratings are always based on the perceptions of the respondents.
Nkomazi is proud to have lodges of this standard in our midst.