Home affairs extends office hours for big change to ID applications in SA

The department of home affairs has extended its operating period by five hours on Saturdays in May to allow naturalised citizens and permanent residents to apply for smart ID cards.

The department recently announced that residents from visa-exempt countries can now apply for a card. The list of countries can be seen by clicking here.

“This rollout marks a significant step in modernising identity documentation, improving security, and enhancing service delivery,” it said.

The rollout will be in phases “to manage the volume of applications effectively”.

The first phase includes replacing green barcoded ID books of naturalised citizens and permanent residents from the listed countries.

Applications can be done at all Live Capture Offices, bank branches and via the eHome-Affairs portal.

Applicants can now also register and book appointments via the eHome-Affairs portal and the branch appointment booking system.

Extended hours

All offices offering smart ID cards will operate for extended office hours on the following weekends and times:

• Saturday 17 May 2025: 08:00 – 13:00
• Saturday 24 May 2025: 08:00 – 13:00
• Saturday 31 May 2025: 08:00 – 13:00

For a list of offices that offer smart ID card services, click here.

“Extended hours over the specified weekends will allow for processing of smart ID card applications from naturalised citizens and permanent residents from listed countries, in possession of green barcoded ID books.

“Naturalised citizens and permanent residents from listed countries are encouraged to make use of this opportunity. This will take us closer to fully adopting the more secure smart ID card and doing away with the green barcoded ID book,” the department said.

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How much does it cost to apply?

All applications must be accompanied by the prescribed application fee of R140. For applicants who are 60 years and over, no payment is required.

What if I still can’t get my smart ID?

Phase 2 of home affairs’ smart ID card rollout project is in the planning stage and will include all currently excluded groups, including those applying for an ID for the first time.

“All applicants will undergo verification against the National Population Register (NPR) at the meeter-greeter station to confirm the authenticity of their green ID book details.

“Permanent resident permit holders will also be checked for their country of birth, which must be among the 106 countries. Those who do not verify positively in the first phase may be accommodated during Phase 2,” explained the department.

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