THE new communications officer for Montclair police station, Constable Nora Ndlovu, believes that effective crime-fighting strategies relying on clear and concise communication are key.

Ndlovu, who recently took over the role from Sergeant Noma Mnguni, said the crucial aspect of improving service delivery is ensuring that officers are well-positioned on the ground to enable quicker response times  and better co-ordination.

“I was inspired by a strong desire to serve my community in a meaningful way. Communication is often the first point of contact during emergencies and I wanted to be the calm, reassuring voice that guides people through a crisis,” said Ndlovu.

Ndlovu completed policing training in Bisho SAPS in the Eastern Cape.

She said when she first joined the police service in 2009 she was surprised by how fast-paced and emotionally demanding the role of a police officer could be.

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“Every call is different and you must think quickly while staying calm because someone’s life could depend on it.

“The most important skills are strong communication, active listening, emotional control, quick decision-making, attention to detail, and the ability to stay calm under pressure,” said Ndlovu.

She said the Montclair police station works closely with community policing forums, ward councillors, schools, and local organisations.

“We attend community meetings, awareness campaigns, and outreach programmes to build trust and improve communication between the police and the community. We handle them with sensitivity, patience, and confidentiality. We stay calm, gather accurate information, and ensure the appropriate response units are dispatched quickly. Victims of gender-based violence, involving children, elderly people, and people in distress are treated with empathy and urgency,” she said.

Ndlovu began her career at the Montclair police station where she served from 2009 to 2016.

“I resigned in September 2016 after gaining valuable operational experience. During my time in police service, I worked in the detective branch, the community service centre (CSC), crime prevention and firearm office. In 2022 I came back in CSC and to social crime which remain part of my career up until now. I have remained committed to professionalism and serving the community with integrity,” she added.

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