Cellphones to be banned for home affairs officials
Chairperson of the portfolio committee on home affairs urgers cellphone use by frontline staff at home affairs to be banned.
According to a press release on January 14, 2019, the chairperson of the portfolio committee on home affairs, Mr Hlomani Chauke, has urged the Department of Home Affairs to consider an outright ban on cellphone usage by front line staff during working hours at all home affairs offices.
This is because of the numerous complaints the committee has received from the public about delays at home affairs offices.
“It is unacceptable that the public spends excessive amounts of time at home affairs offices, while officials spend a disproportionate amount of time busy with their cellphones. Officials are primarily employed to offer a service and the complaints point to dereliction of duty by some officials, yet they continue to draw a salary at the end of the month,” Mr Chauke said.
According to Mr Chauke he is also concerned that practices have been witnessed at ports of entry across the country, which gives a bad impression to visitors when they arrive in the country.
This is more concerning because the President has anchored his economic growth drive to tourism, which will be undermined by poor service.
The Department of Home Affairs says that a guiding framework on the use of cell phones at front desks must be drafted and implemented across the country to ensure standardisation.
The framework must also include guidelines for how officials can be contacted in cases of family emergencies.
According to the Department of Home Affairs one of the keys to resolving the long queues at home affairs offices is by ensuring that officials are at their desks offering the services they are employed to do.
“We are, of course, cognizant that one of the major causes of long queues is the downtime caused by unreliable information and technology software, but professional service at the department must improve,” Mr Chauke emphasised.
Public service is based on adherence to Batho Pele principles, which call for high quality service and courtesy.
As such, measures must be put in place to encourage and, where necessary, enforce adherence to these principles.
