Water shortages have affected several parts of Mbombela, leaving some residents without water for more than seven days.

The primary cause of the shortage was a series of cable faults that impacted the Nelspruit Water Treatment Works (NWTW) on January 1.

The spokesperson for Silulumanzi, Richmond Jele, said they experienced technical failures at one of the NWTW treatment modules on January 8, which feeds the distribution areas of West Acres, Stonehenge, Mataffin, and Sonheuwel Extension 2.

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“Our operational team is on-site and has attended to the repair of the affected pumps. Every effort was made to restore full operational capacity as soon as possible. The issue has since been resolved, and water is now being supplied to reservoirs. One area still facing major challenges is Mataffin, which is being prioritised due to high demand and existing issues with the local water distribution network,” he said.

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Jele added that residents are respectfully requested to use water sparingly to help maintain adequate reservoir levels during this period. He also apologised for any inconvenience caused and expressed appreciation for the community’s co-operation and understanding.

Jele stated that water tankers will continue delivering water to the affected areas until the supply is fully restored.