Murshid Obaray
2 minute read
6 Sep 2021
6:30 am

‘System is offline’: This South African proverb needs addressing, dear Cyril

Murshid Obaray

The system is not only offline. It’s disparate. It’s disconnected. It’s clunky. It’s ageing.

Picture: iStock

"The system is offline.” It’s every South African’s pet peeve when engaging with a government entity. What if I told you the system being offline is only the tip of the technology failure iceberg when it comes to SA’s public sector digital infrastructure? The system is not only offline. It’s disparate. It’s disconnected. It’s clunky. It’s ageing. And it’s even non-existent in some cases. Truth is there isn’t just one system… there are many servicing many different departments in a many different ways. Few, if any, talk to each other – and the only people that truly lose out are...