Volkswagen extends new cars service plans and warranties

With many vehicle owners unable to process warranty claims or take their vehicles in for a service as a result of the five-week national lockdown amid the COVID-19 epidemic, Volkswagen South Africa has made the decision to extend new vehicle warranties, a trend that we are likely to see from many manufacturers in South Africa.

“As the passenger-car market leader in South Africa, we want to release some of the burdens that COVID-19 has placed on Volkswagen customers. As a result of this pandemic, Volkswagen dealerships were closed during the 5-week lockdown meaning that for many of our customers, it was impossible to make claims under their warranties in good time, that is why we are offering this free-of-charge benefit to our customers,” says Mike Glendinning, Sales and Marketing Director for Volkswagen Group South Africa.

In the event that the new vehicle warranty or service expires or has expired during the period from 27 March 2020 to 30 June 2020, Volkswagen will extend the warranty or maintenance/service plan periods with an additional three months. These periods will end three months after the expiry of the new vehicle warranty or the service plan. The brand also stated that mileage restrictions will not be extended.

Vehicle services that are affected by the lockdown period also receive either a grace period of 1 500km or 1 month after the scheduled service, and these will not be extended. This applies to all vehicles in the range.