CTM is with you every step of your journey
From the second your wheels roll onto its property until the moment the first tile is laid in your home, CTM prides itself on being there every step of the way.
The franchisee of CTM Nelspruit, Morné Jacobs, calls this the “engagement loop”. The phrase says it all. Everything from the staff member who greets and assists you at the door to the recently revamped store layout and shop fitting is designed to make your experience run as smoothly as possible. One effortless loop from beginning to end.
Industry-leading technology forms an integral part of this loop. One such piece of technology is the scanners you will see employees walk around with. This device allows you to pay for your product on the spot, instead of having to stand in a queue. From there, your order is sent through to the warehouse where an employee is standing at the ready to go and collect what is on your list. Depending on what you buy, Jacobs said they attempt to have your order ready within seven minutes. “We really try to align the floor in the front with the warehouse in the back.”
Staying at the forefront of technological developments in the industry is what keeps them ahead of their competitors, said Jacobs. He explained another piece of technology, the Tile Visualiser, which aids you both in-store and at home. You simply take a picture of the room you wish to tile and then play around with different options to see what they would look like.
Although CTM is well-known for its tiles, it has a wide variety of other products on offer. And the benefit of its shop fitting? You get to see how different products work together. The store helps to fill in the gaps in your imagination. Added to this, the store also caters to your budget with its good, better and best ranges.
Being one of the flagship stores in the country, and having won the best store representation prize numerous times, Jacobs said they have an obligation towards the community to provide quality products at the right price.
